Vacation Rental Agreement


Denali Property Management Inc Vacation Rental Agreement
Please read your Vacation Rental Agreement carefully before your stay. Any monies received by Denali Property Management Company LLC, (herein referred to as Denali Property Management Company) for occupancy of Vacation Property indicates the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.


RENTER REQUIREMENTS
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder. This person is considered to be the Guest. All other persons involved with the rental are considered to be invitees of the Guest’s. All discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that Denali Property Management Company only rents to responsible adults over the age of 25.


DOWN PAYMENT/ PAYMENT
A reservation can be made with a 50% down payment paid by credit card at the time that the reservation is made. Full payment is charged 60 days prior to the scheduled arrival date. If a check (payable to Denali Property Management Company, LLC) or money order is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 30 days prior to arrival, full payment is due when the reservation is made. If the Guest(s) has no Visa, Master Card, or Discover Card, a cash payment can be arranged which will include an additional $500 refundable security deposit. This security deposit will be returned within one week of the departure date, provided there is no breakage or damage to the premises and/or the contents, there are no outstanding long-distance phone or pay-per-view charges, no additional cleaning costs are incurred, and all other rules of this agreement are adhered to. A $35.00 service charge will be incurred for any returned checks.


PAYMENT OF OUTSTANDING BALANCE
If no other payment is received 60 days prior to arrival, we will automatically run the balance on the credit card on file. We keep the balance payment on the same credit card used for the initial payment, guests can call with a different card, or a check or money order can be issued at least 30 days prior to your arrival. Please send a cheque or money order with a signed copy of the rental agreement. Make check payable to: Denali Property Management Company. Mail to: Denali Property Management Company, PO Box 1873 Bethel, Maine 04217


DAMAGE POLICY:
As a condition to the rental of all Vacation Properties, Denali Property Management Company reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or
replacements, plus all applicable taxes, Denali Property Management Company is hereby granted the right to charge the Guest’s credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.


ARRIVAL INSPECTION
Upon arrival, please inspect the property in its entirety. If there are any concerns or issues with the conditions of your rental property, please immediately contact our office (leave a message or send an email if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay. You will be provided with a form for you to document any pre-existing damage, so you will not be held responsible. If you purchased the Vacation Rental Damage Insurance, you will be provided with a claim form for any damage that happens during your stay.


EMERGENCIES/ MAINTENANCE
In the event of any issues getting in the house or should there be any problems with the condition or functionality of the property, please immediately contact the Denali Property Management Company office (leave a voice message and send a text message if there is no answer) at #(207) 446.1441. If it is after office hours, we will make every effort to return your call as soon as possible.

ARRIVAL TIME
Check in is at 4:00 PM. An early arrival may be arranged for $100, pending other reservations and the housekeeping schedule. The earliest arrival time we will be able to accommodate is Noon on the day of your arrival. Please contact us within 24 hours of your arrival to request these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check-in time.


DEPARTURE TIME
Check out is at 10:00 AM. Your prompt departure is appreciated so we can prepare the property for any incoming guests. A late departure may be arranged for $100, pending other reservations and the housekeeping schedule. The latest departure time we will be able to accommodate is 2:00PM on the day of your departure. If you have not arranged for a late check out, you may be charged $35 for each hour you are still on property after 10:00 AM, at a minimum of one hour. If the property has not been vacated by 4:00 PM, a fee equal to the rental rate of 2 days may be assessed. If any legal action is required to remove a guest and/or their invitees, or their personal property, the contracted guest will be expected and required to reimburse the property owner and property management company for all legal costs and expenses.


CANCELLATIONS
Cancellations and reschedules may be made as follows:

  • – Cancellations or reschedules made 60 days prior to check-in you can credit your full down payment toward a future reservation or receive a refund of 75% of your down payment. Security deposit or damage waiver will be refunded.
  • – Cancellations or reschedules made between 60 and 30 days prior to check-in you can credit your full down payment toward a future reservation or receive a refund of 50% of your down payment.
  • – Cancellations or reschedules made less than 30 days prior to check-in will result in 100% loss of all payment. Security deposit or damage waiver will be refunded. If we can replace your reservation and rebook the dates within 72 hours of cancellation, you can credit your full payment toward a future reservation for an additional fee of $100. We strongly encourage all Guests to purchase Travel Protection Insurance. Any request for reservation changes must be acknowledged in writing and can be sent via email to [email protected].

    POWER/ WEATHER RELATED CANCELLATION
    Denali Property Management Company will NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires. Purchasing Travel Protection Insurance will provide some protection against these instances.
  • CHANGE IN AMOUNT OF GUESTS/CONDUCT OF GUESTS
    Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the property at any time will result in a property specific charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact Denali Property Management Company for prior approval. If there is excessive noise or music, any illegal activity, or evidence of a violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

  • CLEANING FEE(s)
    A non-refundable cleaning fee of $250 is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain the hot tub and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest’s/Cardholder’s credit card as
    an Additional Cleaning Charge at a rate of up to $50/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and hot tubs (if so equipped).

  • CLEANING REQUIREMENTS
    A starter supply of expendable supplies such as paper goods and soap are provided for each stay. Please bring additional if you feel this will not be an adequate supply for your stay. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $50/hour, with a one-hour minimum:

    1) Place soiled towels in the bathtub.
    2) All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location.
    3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
    4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage and deposited in the proper refuse containers provided. Under NO circumstances should household refuse to be deposited and/or otherwise left unsecured outside or additional charges may apply. Pick-up of household refuse can be arranged for extended stays.
    5) Refrigerator(s) and microwave should be left clean and free of food.
    6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
    7) Wipe down counters and other surfaces.
    8) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
    9) Please try not to leave any pet hair in the home! Duct tape works great on furniture and may be provided with our other cleaning supplies.
    10) Please dispose of all pet waste from the outside receptacle upon your departure. Do not leave waste in the receptacle.
    11) GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.
    12) FIREWORKS ARE NOT ALLOWED AT ANY PROPERTY.
    LINENS & TOWELS
    Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the property’s linens or towels outside. Bring items with you that you may need for hot tub use, sunbathing, or smoking outside. Please allow us to wash the cabin’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest is provided where laundry facilities are available).

    SMOKING
    Smoking is NOT permitted in any Denali Property Management Company Rental. Smoking may be allowed outside for selective properties as long as butts and ashes are not left behind. Discard the butts and ashes in the outside garbage. Do not throw butts on the ground (including the fire ring) or bring them into the property. If there is any tobacco smell in the property after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

  • PLUMBING
    Do not put any feminine products in the toilet, please discard in bags in the trash. Many toilets are watersaving models and don’t have a strong flush – limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain.

  • SATELLITE TV, INTERNET & PHONE CALLS
    All properties are privately owned and have different subscription packages for cable and/or satellite and internet. Denali Property Management Company does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View – if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $5.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted.

  • WOOD STOVE/FIREPLACE
    If wood is provided at your property, it is provided for indoor use only! If it is found that any wood is used or cut from a property, a minimum of $100 will be charged! When there is a fire, the door/screen must be closed (except to add wood). The fireplace cannot be used when there is a stagnant air burn ban, but can be used when there is an outdoor burn ban. Call 800-323-BURN for info. Do not put anything except wood or wood products in the wood stove/ fireplace. Do not put any flammable material on or near any heat source, such as the electric baseboard or wood stove. DO NOT LEAVE HOUSE WITH A FIRE IN THE WOOD STOVE OR FIREPLACE!

  • CAMPFIRES
    When using a campfire, please keep emergency water within 10 feet. The size of the fire should be small enough that embers are not landing outside the rock ring. Wood is not provided and woodcutting around the property is not permitted, so bring your own wood with you. Campfires must be completely extinguished before going to bed. DO NOT LEAVE CAMPFIRES UNATTENDED!

  • PETS
    Pets are allowed at pet-friendly properties ONLY based on property specific guidelines and as long as the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If the discovery of unauthorized pets is made after your departure, a penalty of $45/day plus any additional cleaning charges will be assessed. If you are given permission to bring a
    pet the following rules must be followed:
    1) $15 per night/$50 per week usage fee for each pet.
    2) No pets on any furniture or bedding.
    3) Please do your best to remove all pet hair to avoid additional cleaning time/charges.
    4) All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!)
    5) No pets in the hot tub or bathtub.
    6) Pets should not be left unattended in the property unless crated.
    7) The guest assumes full responsibility for any damage caused by pet to be charged to the credit card on file.
    8) Any cleaning that must be done will be charged to renter at a rate of $50 an hour, with a one-hour minimum.

  • ITEMS LEFT BEHIND
    Please check carefully for belongings before you leave. Items left behind can be mailed to you if requested and you will be charged shipping costs plus a $10 service fee. Pick up may also be arranged at our Bethel office. Denali Property Management Company is not responsible for lost or stolen items.

  • RIGHT OF ENTRY
    Guest(s) agree that Denali Property Management Company reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations, or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).

    SECURITY & SAFETY RISKS
    ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE PROPERTY! When you rent the
    property, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the property. There is a key safe to which you will be given a code. This code is changed with every guest for security. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults, such as the river, steep riverbank, open stairways, wildlife, icy surfaces and fireplaces. Denali Property Management Company does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not
    allowed due to fire hazard except citronella candles in buckets outside or supplied emergency candles in case of power outage.

  • WINTER CONDITIONS
    We will attempt to have the driveway and walkways clear of snow before your arrival. A shovel is provided should you need it during your stay. Please be cautious when there are icy conditions. During the winter months, it may be required to carry chains or have traction tires. 4-wheel drive is recommended.

  • INDEMNIFICATION & HOLD HARMLESS
    While Denali Property Management Company and its Property Owners strive to maintain vacation properties that are in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the vacation property structures and premises at their own risk. Denali Property Management Company and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Denali Property Management Company and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Denali Property Management Company and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property. I agree that I have read the Denali Property Management Company Rental Agreement and agree to the terms, and hereby authorize my card to be charged for the total stated in this agreement. I authorize Denali Property Management Company to charge the card I’ve provided for any additional requested rental expenses incurred, and to pay for those damage or excessive cleaning expenses incurred that are not covered for reimbursement under a Security Deposit Protection plan. I also hereby confirm that the number of guests will NOT be more than what is stated in my reservation at any time without prior notification from Denali Property Management Company. Violation of this policy will result in this credit card being charged maximum occupancy or double the guest fees, whichever is greater.

  • Please respond to this message with your acknowledgement and understanding of the terms & conditions in this agreement and that you agree to comply to the Rental Agreement terms.

  • Regards,
    Denali Property Management Company